WEBSITE PRIVACY POLICY
Counseling Resource Services, Inc.
Effective Date: January 2014
Counseling Resource Services, Inc. (“we,” “us,” “our,” or “CRS”) is committed to protecting your privacy. This
Website Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our
website and online services.
This policy applies to:
our website
•online forms
•scheduling tools
•email or text communication initiated through the website
•This policy does not replace our HIPAA Notice of Privacy Practices, which explains how we protect your
health information. You may view our HIPAA Notice on this website.
1. INFORMATION WE COLLECT
We may collect the following types of information:
A. Information You Provide Directly
When you fill out forms, request services, join mailing lists, or contact us, we may collect:
Name
Email address
Phone number
Insurance information (if submitted through a form)
Messages or inquiries
Appointment requests
Please do not include personal health information (PHI) in website forms or SMS messages.
B. Automatically Collected Information
Our website may use cookies and analytics tools to collect:
IP address
Device type
Browser type
Pages viewed
Date and time of visit
Referring website
These tools help us understand website performance and user experience.
2. HOW WE USE INFORMATION
We may use information collected through our website to:
Respond to your inquiries
Schedule or confirm appointments
Provide requested information or services
Improve website functionality
Communicate policy updates
Send optional appointment reminders (email or text)
Maintain site security and analytics
We do not sell your personal information.
3. THIRD-PARTY SERVICE PROVIDERS
We may share limited information with trusted third-party partners who support our operations, including:
Website hosting providers
Scheduling and appointment platforms
Practice management systems
EMR/EHR providers
Billing and claims vendors
IT and security support
Email and SMS communication platforms
These Business Associates are required to protect your information under HIPAA when applicable.
We do not allow these partners to use your information for their own marketing.
4. COOKIES & ANALYTICS
We may use:
Cookies (small files stored on your device)
Google Analytics or similar services
Session tracking for site performance
You may disable cookies in your browser settings, though some site features may not work properly.
5. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information.
However:
No website, email, or texting platform can guarantee 100% security.
For this reason, please avoid sharing sensitive or personal health information through:
Website contact forms
Standard email
SMS/text messages
Use secure methods provided to you through your clinician or our practice.
6. LINKS TO OTHER WEBSITES
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party websites.
7. CHILDREN’S PRIVACY
Our website is not directed toward children under 13.
We do not knowingly collect personal information from children without consent.
8. YOUR RIGHTS
Depending on your state, you may have rights to:
• Access your personal information
• Request correction
• Request deletion (where applicable)
• Opt out of certain communications
• Requests related to your health information must follow our HIPAA Notice of Privacy Practices.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised effective date.
10. CONTACT US
For questions about this Website Privacy Policy:
Counseling Resource Services, Inc.
13350 W Colonial Drive, Suite 340
Winter Garden, FL 34787
Phone: 407-654-4433
Email: Admin@CounselingResourceServices.com